Our fan Sam, is a typical husband aiming to improve his future leads. He is thirtysomething and married with 2 young kids. He deals with his household in rented accommodation with the regional council assigned housing association. He works full time 9-5 with the neighborhood council as a HR policeman and also is also a part-time fully grown pupil researching Business Management 2 nights per week.
Sam goes to virtually every smart watch house video game as well as around 5 away games per period, yet he is not a season ticket holder. He angled pay for the one-off cost and also does not know concerning the budget plan settlement terms. He generally fulfills a friend at a local pub before house video games, as he thinks it is as well costly to drink and eat in the arena.
Sam has a ‘Residents and Supporters’ smart card issued by the local football club as part of a joint endeavor with the neighborhood council. The card is a Football Club Membership Card with a closed bag, a repayment facility that is just valid in the arena as well as the club’s retail outlets (a shut purse owned and operated by or on behalf of the club can create numerous thousands of extra pounds in added earnings and also performance gains).
The ‘Homeowners and Supporters’ smart card additionally enables settlement by Europay/ MasterCard/ Visa (EMV) and is Neighborhood Authority Smart card Specifications e-Organisation (LASSeO) & Integrated Transportation Specifications Organisation (ITSO) certified. This means that it can be made use of to get to council offered solutions and also on regional transportation. The card has also been developed as well as inscribed in accordance with the emerging Requirements for Smart Card Innovation in Stadia.
MONDAY
Sam logs on to the club’s site and checks the components for the coming month. He chooses to acquire two tickets for tomorrow evenings mug game, when he will certainly take a good friend from work who has actually never ever been before. Sam simply enters his ‘Homeowners and also Advocates’ smart card number right into the purchase screen. He chooses to spend for the ticket with the EMV settlement. When the acquisition is full Sam examine his Commitment factors equilibrium and also it has boosted by 200 (100 per ticket) He selects the ‘print at home’ choice, prints both barcoded tickets and after that sets off for job.
The bus gets here. Sam gets on and also presents his ‘Citizens as well as Fans’ card, which shops his ITSO compliant regular monthly bus ticket to the viewers.
At the office Sam utilizes his ‘Homeowners as well as Advocates’ smart card at the office building access control visitor. This allows him to open the main entryway door. Since the card likewise serves as Sam’s team pass it also has his photo as well as provides him access to his workplace and other appropriate areas in the building. At lunch break Sam is active so he chooses to eat at the team dining establishment. Most staff have council provided cards for Gain access to ID and to spend for food however Sam’s can use his ‘Citizens and also Advocates’ card in all council staff restaurants. Nevertheless, the e-purse used in council restaurants does not enable Sam to accru factors, unlike the other e-purse likewise on the card.
At 17:00 Sam leaves the workplace and also takes a trip house on the bus once again using his ‘Homeowners as well as Advocates’ card, which stores his ITSO certified monthly bus ticket.
Monday is just one of both evenings a week that Sam attends a part-time training course held at the football club conference centre.
Sam drives to the stadium and offers his ‘Residents as well as Supporters’ smart card to the auto parking barrier. This opens up as the CRM system informs it that Sam is Examining tonite so is entitled to cost-free car parking. As soon as the nights research study is over Sam leaves the parking area utilizing the ‘Locals as well as Fans’ card to open up the departure obstacle.
When Sam gets home he examines his Commitment Points equilibrium again and sees that he obtained 50 factor for going to college, as is part of a regional ‘Self Development’ program run by the council and also supported by local organizations.
Number of uses of the ‘Citizens and Supporters’ card. (10 ).
Week in the Life of a Football Advocate with a Local’s Smart Card
Component 2 of 8
TUESDAY
Sam follows his common regimen utilizing the ‘Residents and also Fans’ smart card on the bus and to access his office complex. At lunch time he enters to the library and obtains a book relating to his Service Management training course. He utilizes the self-service desk and also provides the ‘Locals and Supporters’ smart card to register the car loan of guides, as the card additionally acts as a collection card.
Sam chooses to go straight to the football club from the workplace as well as satisfies his friend outside the arena. Sam knows that he has actually neglected his ticket, but is not concerned as he just goes to the club shop where they reviewed his card as well as verify he was issued with a legitimate ticket. They then confirm the access control system to approve the card. (In truth Sam did not need to do this as when he utilized the card to ID himself on-line the previous day when buying the tickets, the card as well as the barcoded ticket were automatically added to the accessibility control system as valid for entry for this game. The system nevertheless would just approve the very first type i.e. card or ticket for entrance, once one form had actually been used the second would certainly be automatically rendered void this is for safety as well as profits protection functions.).
Sam’s buddy arrives as well as they both get in the stadium Sam with the ‘Homeowners as well as Advocates’ smart card and his good friend with his own barcoded ticket. In the arena Sam and pal both get a beverage and also something to eat. As Sam has the ‘Residents and Fans’ smart card he goes straight to the cashless repayment line which is shorter than the cash queue. To improve take-up of the new ‘Locals and also Fans’ card there is a discount on all products when paying with the pre pay e-purse. Sam pays utilizing the shut e-purse and he is offered quicker than his pal who is paying with cash. Sam likewise saves money. Sam then obtains a sms message from the football club Events Team thanking him for getting in the arena early and uses him a BOGOFF (Buy One Get One Absolutely free) deal on the new line in pasties from a regional bakers if he uses his closed e-purse for settlement.
Sam and also close friend enjoy the first fifty percent throughout which Sam tops up his e-purse on his ‘Citizens and Fans” smart card by text message Then at half time he takes advantage of the BOGOFF offer.
After the match buddy Sam uses his ‘Residents and also Fans’ smart card for the bus journey home. At home Sam checks his commitment account and also sees a total of 125 new factors from his purchases and also since he got in the stadium early.
Variety of uses of the ‘Homeowners and also Fans’ card. (10 ).
Week in the Life of a Football Supporter with a Citizen’s Smart Card.
Part 3 of 8.
Wednesday.
Sam follows his usual routine into job using the ‘Citizens and also Advocates’ smart card on the bus and to access his office building. Today is Sam’s birthday the football club CRM texts his mobile phone a 2-4-1 offer to eat in the restaurant at the stadium. To take advantage of this offer Sam meets his wife for lunch at the stadium. The offer also states that if he pays for the meal with the closed purse on his ‘Residents and Supporters’ smart card he will receive treble loyalty points. Sam tops up his e-purse on his “Residents and Supporters” smart card by text message. Sam redeems the 2-4-1 offer and pays for the meal with the closed e-purse on his ‘Residents and Supporters’ smart card.
When Sam returns to work he uses the ‘Residents and Supporters’ smart card to access his office building.
After work Sam decides to go to the gym he uses his ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre. Sam uses the ‘Residents and Supporters’ smart card to gain entry to the leisure centre as it is also holds his membership details. Sam uses smart card inside the leisure centre to register his use of the gym and again to use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card.
At home Sam logs on to the clubs website and checks the balance on his loyalty account. He discovers that he has an additional 350 points for topping up, paying in the restaurant and also a bonus for his birthday. Sam has also been given additional points for participating on one physical activity at the gym, this is a PCT initiative to promote healthy living and combat obesity and help reduce the pressure on the local NHS. The scheme is supported by the local council and the football club.
Number of uses of the ‘Residents and Supporters’ card.( 14 ).
Week in the Life of a Football Supporter with a Resident’s Smart Card.
Part 4 of 8.
Thursday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to town and buys a CD from a local music store and some accessories for his car from a national motor factors retailer using the EMV payment on his ‘Residents and Supporters’ smart card.
Sam has study leave in the afternoon and travel home on the bus using his ‘Residents and Supporters’ smart card, and collects his Business Management course books and course work. At home Sam logs on to the clubs website and checks the balance on his loyalty account and discovers that he has an additional 160 points for the EMV transactions at the local music store and the national motor factors retailer. As these transactions are using the EMV payment facility they attract a slightly lower rate of points than transactions using the pre pay e-purse on the ‘Residents and Supporters’ smart card.
As Sam is registered as a mature student studying at the stadium he is allowed free access to the WiFI within the stadium conference suite. Sam drives to the stadium early, for his second study night of the week, as he is meeting a study buddy there. On arrival at the stadium Sam presents his ‘Residents and Supporters’ card to the parking barrier which opens as it knows from the CRM that Sam is studying tonight and is entitled to free parking. Sam uses the ‘Residents and Supporters’ smart card to log on to the network using dual factor authentication and the system recognises Sam is registered with a sight impairment and has stored visual preferences to help him read the text. The system is set to Sam’s preferences. This same function could be used to change language for those whose first language is not English.
Once the evenings study is over Sam leaves the car park again using the ‘Residents and Supporters’ smart card to open the exit barrier.
When Sam gets home he again checks his Loyalty Points balance and sees that, just as he did on Monday evening he received 50 point for attending college, this is part of a local ‘Self Development’ programme run by the council and supported by local businesses.
Number of uses of the ‘Residents and Supporters’ smart card (12 ).
Week in the Life of a Football Supporter with a Resident’s Smartcard.
Part 5 of 8.
Friday.
Sam follows his usual routine into work using the ‘Residents and Supporters’ smart card on the bus and to access his office building.
At lunch time Sam goes to the councils ‘One Stop Shop’ to apply for Free School Meals for his 2 children. He uses a public PC and presents his ‘Residents and Supporters’ smart card to the reader which identifies him asks for a secret word (2 Factor Authentication). As Sam is registered with a sight impairment on the council’s public facing system his visual impairment preferences are read from the card and the councils public facing system is set to Sam’s preferences.
As the councils CRM already holds many pieces of information required for the Free School Meals Entitlement Form some information there has been automatically completed i.e. Name. DoB, Address, Contact details etc. This is called Auto Form Fill. Sam check the auto populated data is correct, completes the rest of the form and returns to work.
After work Sam decides to go to the gym he uses the ‘Residents and Supporters’ smart card for the bus journey and once at the gym, which is a council leisure centre Sam uses the ‘Residents and Supporters’ smart cardto gain entry to the centre as it is also his membership card for the leisure centre. Sam also uses the ‘Residents and Supporters’ smart card inside the leisure centre to register his use of the gym and again use of the swimming pool. Sam then travels home on the bus using the ‘Residents and Supporters’ smart card for the journey home.